Remote Support

Is it really possible to fix someone’s computer without actually being present? Believe it or not, thanks to the power of the internet, it certainly is possible. We can fix or speed up your computer from our desk, and it doesn’t matter where you are in the world!

Clearly, everything is not suitable for this process- if your internet connection is down, or the PC power supply has broken then it’s not suitable, but for 95% of all problems, we can sort things quickly

You can pay us securely and we’ll sort you out- guaranteed help you can depend on

To purchase this service, just click the Add to Cart button below. Our service starts at £49.99. For this, we will log in to your computer remotely and diagnose your problem. In most cases, we can solve the problem immediately without you spending any more money. Please remember that we operate from the UK and time differences may occur.

Please Email us beforehand if you want to pre-book a specific time repairs@fixmybrokencomputer.com

Paypal is 100% secure. When you have completed your purchase, we will contact you to arrange a convenient time to carry out the repair. All purchases are covered by UK law- we will not rip anyone off, ever- we are in business for the long haul. Our reputation means much more than a quick pound in the bank

If you’re interested, get in touch- we offer a range of packages, from simple monthly check ups to full blown problem solving for all sorts of settings, connections, etc

This makes so much sense- less travelling, less time, no waiting for long processes to finish- we can all get on with something more useful.

Remote Computer Support Service

Our Remote Computer Support Service was developed specifically for Remote Support and Remote Maintenance. 95% of I.T Related problems can be solved without being on site. The Remote Support Software is downloaded from Crossloop. This gives our technicians the ability to share your desktop and help solve your problem saving in both engineer site visits and saving you production time and also cost!

How do we sort out your computer remotely?

We use Crossloop- you’ll need to go here to download a small file from Crossloop- it’s very easy to use and also very secure

CrossLoop is a free secure screen sharing utility designed for people of all technical skill levels. CrossLoop extends the boundaries of VNC’s traditional screen sharing by enabling non-technical users to get connected from anywhere on the Internet in seconds without changing any firewall or router settings. It only takes a few minutes to setup and no signup is required.

Security is built into all aspects of CrossLoop. Session data is encrypted at the end-points before being sent using a 128-bit encryption algorithm using a randomly generated 12-digit access code. Explicit permission is required before any screen images are sent to a remote computer. CrossLoop is a secure tool to remotely assist any PC on the planet.

CrossLoop’s underlying technology was created to simplify the process of securely working with others located in different physical locations across diverse network environments. CrossLoop enables you to see the screen and control the mouse and keyboard on a remote computer using VNC. It is as if you are working side by side at the same PC. CrossLoop is a powerful productivity tool that enables you to quickly collaborate in with anyone in the world.

CrossLoop is powered by the proprietary CrossLoop VIP Tunnel, a secure peer-to-peer data transmission system. CrossLoop encrypts all files and messages exchanged on our network to ensure user privacy. Only you and your invited friends or family can view or share control of your computer. A CrossLoop session can only begin on your computer by explicitly inviting them to begin a session. All data sent over the CrossLoop network is encrypted at the endpoints using a 128-bit Blowfish encryption.

The Windows version of CrossLoop uses the TightVNC software plug-in for screen sharing. We have included a binary distribution of the TightVNC program in the installation software of the Windows version of CrossLoop to save you the trouble of separately downloading and installing TightVNC.

If you’re stuck, please call us on 01656 880648, 07930 673053 or email repairs@fixmybrokencomputer.com and we’ll sort you out quickly