The Advantages of Employing an External IT Support Company

July 05, 2014  |   General Computer Advice   |     |   0 Comment

Whereas large corporate enterprises require a lot of IT infrastructure and a department to look after it, these days, even small businesses reply heavily on their IT infrastructure to keep running. The problem is that, often small businesses simply can’t afford to have internal support in place. Its a bit of an issue but, luckily, one that can be quite easily solved. For businesses like these, hiring an external IT support company can be a cost-effective yet valuable resource. If you run a small business here are some good reasons why you should outsource your IT support functions.
1. Avoid Expensive IT salary bills
Lets face it, even one experienced and fully trained IT professional can cost a lot of money. Paying a salary, tax, National Insurance, pension and all the other associated benefits can make a big impact on your bottom line. And to make things worse, for most small businesses, there simply aren’t enough IT requirements to justify employing someone full-time to keep the systems running. You would, lets face it, be far better putting your money towards growing your business and save money by paying a lot less for an external IT professional to help you as and when you need it.
2. Get Professional Online and telephone support
Not having a dedicated member of staff in-house means that you need to know that there’s someone on the end of the phone that can help with any IT problems that might arise. Most good IT support companies offer phone and online support and, because the majority of problems can usually be sorted out over the phone, you won’t have to wait for an engineer to come out to your office.
3. Increased Security
These days with the explosion of internet use in most businesses its a sad fact that some of the most important parts of your IT systems are now the ones that protect you from fraud, viruses or other online threats. Any software that’s protecting your system needs regular checking and updating to make sure that your business is kept safe and sound. Rather than scheduling this in for someone in your office to do, it’s much easier, and more reliable to arrange for an external IT company to come in to your office on an agreed timetable to keep your systems security up-to-date.
Using external IT support offers many benefits, but for small businesses, the most important thing is that external IT support allows you to concentrate on growing and running your business, while retaining confidence in your IT systems – and all  at a much lower cost than employing your own in-house IT staff. Choosing an external IT support provider is not something that should be lightly undertaken. Make sure that you research them online and, if possible, try to speak to existing customers and get a feel for the level of support they offer, their response times and, in general, how good their service is.
Business continuity is vital in todays’ fast moving marketplace, so make sure that your external IT provider offers the right level of response time for your business needs.

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